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Your Chapter President Council Representative

A Message from:
Rita Richter, RN, BSN, CCM
Your CMSA Chapter President Council Representative

The Value of CMSA

 Welcome to our new website and the Chapter Corner Newsletter. This really is an exciting time for us! Not only do we have our new published Case Management Model Act that reflects our Standards of Practice, we have our new business leadership with Fraser Imagineers to help guide and promote those values of CMSA we hold dear. My plan is to periodically write articles for the Chapter Corner to promote and facilitate strong chapter relationships and demonstrate the value of CMSA.

You will find this updated website is much easier to maneuver in finding information you are searching for. The links and resource sites are clearly defined to direct us to our By Laws, Membership, Chapters, Education, Public Policy, Conferences, everything you want to know about CMSA and current events.

As stated in our Standards of Practice – “Case Managers are recognized experts and vital participants in the care coordination team who empower people to understand and access quality, safe and efficient health care services.”  CMSA is our building block that gives us the wisdom, courage and strength to provide these professional services.  It equips us with a strong voice in health care with about 7800 members, 35,000 subscribers and 74 Chapters.

CMSA offers numerous networking opportunities, legislative advocacy, education, leadership and support to enhance the professionals we are. We do not stand alone – we stand together. Be on the lookout for our monthly CPC webinars. Topics we will be discussing are: Technology, Social Media, Bylaws, Strategic Planning, Developing Budgets, Finances, Public Policy updates, Chapter Revitalization and Best Practices.

Remember our mission: “to promote the individual and collective professional development of health care case managers…”.  Be sure to check our website frequently for updates!

Transitioning Your New Chapter Board

Happy New Year Everyone!!  As 2017 comes to an end and 2018 begins, I would like to thank everyone for your hard work and dedication to CMSA.  Congratulations to the new 2018 Chapter Board Members! I am looking forward to working with you all!

Being a new board member can feel overwhelming at times so don’t forget to outreach your previous board members – they make wonderful mentors!   Clear and effective communication is the key to a successful year!  To assist your chapter in making a smooth transition into the new year, I would suggest chapters conduct an orientation meeting and provide each new board member an orientation manual. The manual might include: Mission/Vision Statements, Bylaws, Policies, minutes of board meetings for the past year, annual report, audit reports, current budget/financial reports, roster of board members including addresses and telephone numbers, lists of the committees/committee members, calendar of activities/meetings, etc.

New officers and directors need to feel informed and empowered to do the job for which they were elected. No matter how qualified, new members need time to digest key information and feel comfortable working with the new team. The steps you take toward reaching that comfort level will greatly enhance the process and lead to an effective team.

My tip for a successful 2018 to our new board members - remember who we serve.

With Spring, We Find New Growth

Spring is finally here! My favorite thing about Spring is watching how beautiful new growth develops. The many vibrant colors; the sweet smells of different flowers, trees and grass; the fresh clean smell of rain that makes everything grow. We need to make sure we grow as well.

As health care professionals, we are familiar with helping our patients grow and develop healthier lifestyles. To do that, we must also grow and keep our health care knowledge current and up to date. Have you considered what you are going to do to accomplish this? Why not consider attending our National CMSA Conference?

Whether we want to change a behavior, learn something new or experience more in life – we must grow as an individual to help improve ourselves. We can accomplish this by attending our National CMSA Conference.

Our conference provides case managers tools to engage in our case management community. This year’s conference is offering over 35 CE’s, intriguing speakers and education sessions, and networking with other case managers and vendors. Attending past conferences, my biggest take away has been - growing as a case manager. The conferences helped me to maximize my knowledge to care for my patients and serve my community with the most significant and relevant resources available. It’s time for all of us to grow!

Please join us in Chicago, June 19-23, 2018.

For more information please visit:

Thank You

As I reflect on my experiences this year as your CPC representative, I cannot believe everything that I have learned and accomplished that has increased my personal and professional growth!

  • Networked with case managers across the United States
  • Led and spoke on webinars (I never had the confidence to do that before)
  • Learned about our CMSA Board and the work they do
  • Discussed health care and how case managers are professionals with my congress men/women in Washington D.C.
  • Enhanced my case management skills and knowledge by participating more in our organization
  • Gained new friendships across the country
  • Expanded my career
  • Most importantly, I had FUN

The case managers I’ve met through CMSA are such strong role models for our profession. They are leaders, go getters, compassionate, kind and skilled professionals. I have learned from Chapters across the country how as case managers we have advanced our profession and we must be mentors/coaches that support and teach our next generation.

Health care professionals are consistently searching for best practices, quality health care, and safer care for patients. As professional case managers, we must share our voice. We must keep up with our professional skills and new advanced technologies – we can accomplish this by participating in our organization. Together we are strong! Together we have a voice!

It has been my pleasure to serve you this past year. I must send out KUDOS to Nikki and Breonna with Fraser Imagineers for supporting me as much as they did this year! I couldn’t have accomplished what I did without you two. Ladies, you are the BEST!  My plan is to stay as active as I can in CMSA. I hope to see you all at national conference in Chicago.

I thank you all for giving me this opportunity.

Case Management Society of America
6301 Ranch Drive
Little Rock, AR 72223